We have always been fussy when it comes to installation and so with this in mind we thought it would be a great idea to introduce a FREE 2 year guarantee on all our installations. Another way to show you how much we care about our service.
When you purchase any type of floorcovering from one of our showrooms, including relevant accessories and installation you'll be covered by our install guarantee!
There is no sign up process involved - it just happens!
Your point of contact is and always will be with our company because we care about the finished installation and everything that comes after.
Installation Guarantee Terms & Conditions
To qualify for the free 2 year installation guarantee you must purchase a floorcovering alongside the relevant accessories and installation as part of one order from any one of our 3 showrooms.
Accessories that must be included; A)Carpet purchases must include underlay and grippers/door bars if replacement are deemed necessary for correct installation. B) Luxury Vinyl purchases must include necessary preparation such as screed smoothing compound/ply board/feather finish/adhesives/underlay for click systems. C) Wood purchases must include necessary preparation such as screed smoothing compound/ply board/feather finish/adhesives/underlay for click systems.
We cannot accept responsibility for subfloors, preparation is overlaid in readiness for the new flooring product but the subfloor itself is the responsibility of the client.
We cannot accept responsibility for preparation or accessories installed by the client or a third party.
It is manufacturers recommendation that any new carpet is paired with a new underlay, not doing so may effect product performance.
The 2 year installation guarantee refers only to fitting aspects. Product guarantees are handled seperately as these must be reported back to the manufacturer, you should still contact us to manage this process.
What to expect from our team
Company uniform, we love a company T-shirt.
Experienced with your product of choice, we allocate our team specifically to products that match their skill set.
Vacuuming! We will always offer to vacuum up after, it's part of our attention to detail.
We'll treat your home like it's our own, why should you accept anything less?